PRIVACY POLICY – OUR COMMITMENT TO PROTECTING YOUR DATA
At cili888, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This page clearly sets out what information we collect, how it is used, who can access it, and your rights as a player. We believe transparency is the foundation of trust, and we want you to know exactly what happens to your data at cili888.
By registering for or using the cili888, you agree to this Privacy Policy. If you do not agree with any part of it, please do not use our platform. For any privacy-related enquiries, contact us at support@cili888.best.
All data transmitted between your device and cili888's servers is protected by 256-bit SSL encryption — the same security technology used by major banking institutions in Malaysia. Your sensitive information never travels in a readable form.
Cili888 has never sold, rented, or traded members' personal information to any third party for marketing or commercial purposes, and we never will. Your data is used solely to operate the platform and improve your experience.
As a cili888 member, you have the right to access, correct, or request the deletion of your personal data. You can also manage your communication preferences and promotional notification settings directly from your account settings.
Cili888 does not directly store your full payment card or bank account details. All transactions via Touch 'n Go, GrabPay, DuitNow, and FPX are processed through payment gateways that comply with PCI-DSS standards.
Cili888 operates in accordance with principles aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect data only for legitimate purposes and do not retain it longer than necessary.
You can opt out of receiving promotional emails, SMS notifications, or marketing communications from cili888 at any time via the unsubscribe link in any email or through the notification settings in your account.
Important Note: This Privacy Policy explains how cili888 collect, use, store, and protect your personal information. Please read this carefully. If you have any questions, our Malay-speaking support team is available 24/7 to assist you.
cili888 takes player privacy and data protection very seriously. This Privacy Policy explains how our platform, operating under the domain cili888.best — including the website, mobile application, and all related services — collects, processes, stores, and protects your personal information.
This document applies to all registered members cili888, anyone who accesses our platform even without an account, and anyone who interacts with our services in any capacity — including through email correspondence, customer support, or promotional programmes.
"Personal information" in this context refers to any information that can be used to identify you, directly or indirectly — including your name, phone number, email address, IP address, device information, and platform usage data. cili888 is committed to handling this information responsibly, transparently, and in line with recognised data protection principles.
This Privacy Policy should be read together with Terms & Conditions and page Responsible Gaming ours, all of which together form the complete agreement between you and cili888.
cili888 collects various types of information depending on how you interact with our platform. Below are the main categories of information we collect:
This includes information you provide when registering an account, filling out forms, contacting customer support, or completing financial transactions. You are responsible for ensuring that all information provided is accurate and up to date.
When you access the platform cili888, our systems automatically record certain technical information such as IP address, device type, and usage patterns. This data is used to maintain account security, detect suspicious activity, and improve platform performance.
cili888 uses collected information only for legitimate and necessary purposes. Below is a full list of how your data is used:
cili888 will not use your data for any other purposes not stated in this policy without first obtaining your consent. Should we wish to use your data for a new purpose, we will notify you and seek your agreement before doing so.
cili888 processes your personal data on one or more lawful legal bases. These bases define why we are entitled to process your information and give you clarity on your rights in each situation:
The majority of data processing we carry out is necessary to fulfil the contract between you and cili888 — namely the Terms & Conditions agreement you accepted upon registration. This covers account management, financial transaction processing, and the provision of gaming services. Without this data, we are unable to provide services to you.
We also process certain data on the basis of legitimate interests cili888 in operating a safe and responsible business. This includes fraud prevention measures, security monitoring, and product improvements — provided these interests do not override your fundamental rights.
In certain cases, processing your data is necessary to comply with legal obligations applicable to cili888, including anti-money laundering (AML) requirements and the retention of financial records for periods prescribed by law.
For activities such as sending marketing communications, we rely on your explicitly given consent. You may withdraw this consent at any time without affecting your use of the core service cili888.
cili888 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, there are situations where we need to share your information with certain parties to keep the platform running properly and securely:
We share data with trusted service providers who support our operations — including payment gateway providers (for processing Touch 'n Go, GrabPay, DuitNow, and FPX transactions), gaming software providers, cloud service providers, and analytics platforms. All third parties are bound by confidentiality agreements and are only permitted to use your data for specified purposes.
In circumstances where we are required to do so by law, court order, or direction from a competent authority, cili888 may be required to disclose your personal information. We will notify you of any such disclosure where we are legally permitted to do so.
If we believe disclosure is necessary to prevent fraud or to protect the rights and safety of cili888, our members, or the general public, we may share relevant information with the appropriate parties, including law enforcement agencies.
In the event of any merger, acquisition, or asset transfer cili888, user data may be transferred as part of that business transaction. In such circumstances, we will notify you before your data is transferred and becomes subject to a different privacy policy.
cili888 implements multiple layers of technical and procedural safeguards to protect your data from unauthorised access, loss, or misuse:
All communications between your device and the cili888 is protected with TLS (Transport Layer Security) protocol using 256-bit encryption — meaning that even if data transmitted is intercepted, it cannot be read without the correct encryption key. Data stored in our databases is also encrypted to industry standards.
Access to members' personal data within internal systems cili888 restricted solely to staff who genuinely require access to carry out their duties. All access is logged and audited on a regular basis. Our staff are bound by strict confidentiality agreements.
While we implement comprehensive security measures, no system is entirely risk-free. In the event of a data breach affecting your personal information, cili888 committed to notifying you within a reasonable timeframe and taking the necessary remedial steps to minimise any impact on you.
cili888 does not retain your personal data for longer than is necessary for the purposes set out in this policy or to fulfil applicable legal obligations. Our general principle is to keep data for as long as it is needed to provide services to you and to meet our legal obligations.
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you. If you request data deletion before the retention period ends, cili888 will assess the request taking into account any legal obligations that may prevent immediate deletion.
Platform cili888 uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and understand how users interact with our platform.
You can control and manage cookies through your web browser settings. Most browsers allow you to view, delete, or block cookies. However, please be aware that disabling essential cookies may affect the functionality of the platform cili888 and your overall gaming experience.
As a data subject, you hold a range of rights regarding the personal information held by cili888. We respect these rights and are committed to making it easy for you to exercise them:
You have the right to request a copy of all personal information we hold about you. We will provide this in a readable format within 30 days of receiving your request.
If the information we hold about you is inaccurate or incomplete, you have the right to request a correction. This can be done through your account settings or by contacting our support team.
Under certain circumstances, you have the right to request the deletion of your personal data. Such requests will be assessed in light of any applicable legal obligations before any action is taken.
You may request that we restrict the processing of your data in certain circumstances — for example, if you contest the accuracy of the data or object to processing based on legitimate interests.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller should you choose to do so.
You have the right to object to the processing of your data for specific purposes such as direct marketing. Objections to marketing will be honoured immediately and without conditions.
To exercise any of the above rights, please contact our support team cili888 via Live Chat within your account or by emailing support@cili888.best. We may need to verify your identity before processing a request to ensure the security of your data. We will respond to all valid requests within 30 days of receipt.
In the course of operating the platform, your personal information may be transferred to and stored on servers located outside Malaysia. This may occur when we use cloud service providers or international technical infrastructure to ensure optimal platform performance and availability.
Whenever your data is transferred outside of Malaysia, cili888 ensuring that adequate safeguards are in place to protect your information — including the use of standard data transfer agreements and confirming that recipients adhere to data protection standards equivalent to or stricter than those required in Malaysia.
We only work with infrastructure providers that have a proven track record in data protection and comply with internationally recognised standards such as ISO 27001 for information security management.
Platform cili888 is intended exclusively for individuals aged 18 and above. We do not knowingly collect or store personal information from individuals under the age of 18.
If you are a parent or guardian and you believe your child under the age of 18 has provided personal information to cili888, please contact us immediately at support@cili888.best. We will take all necessary steps to verify and delete the information as quickly as possible.
We also encourage parents and guardians to use parental control software and monitor their children's online activity to prevent unauthorised access to gambling platforms.
cili888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or improvements to how we protect your privacy.
Any material changes to this Privacy Policy will be communicated to you via an in-platform notification or an email to your registered address at least 14 days before the changes take effect. For minor updates that do not materially affect your rights, we may simply update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Continued use of the platform cili888 after the amendments take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal data, please contact us through the following channels:
Privacy team cili888 in Malay and operates around the clock. We treat every privacy-related enquiry with the seriousness it deserves and are committed to providing accurate, meaningful, and helpful responses to every request we receive. Data rights requests will be processed within 30 days of receipt.
Your privacy matters to us. cili888 remains committed to operating with the highest standards of transparency and accountability in all aspects of data management. Thank you for trusting us with your information.
Now you know exactly how cili888 protecting your privacy and personal data. Our platform is built on a foundation of transparency — we have nothing to hide. Register for free today and enjoy over 500 game options with full confidence that your data is always safe with us.
Privacy enquiries: support@cili888.best